FAQ

When

You will receive the images the next morning, between 5:00am-8:00am.
You will receive the images the next morning, between 5:00am-8:00am.
You will receive the images the next morning (if ordered on Saturday, then you will receive on Monday), between 5:00am-8:00am.
You will receive the images the next morning (if ordered on Saturday, then you will receive on Monday), between 5:00am-8:00am.
You will receive the images the next morning (if ordered on Saturday, then you will receive on Monday), between 5:00am-8:00am.

How

The next day you will receive an email confirmation that you images are ready to download. Login to your account and complete the following: Click on the "PAY" button; enter your credit card information; click the download the MLS and hi resolution button to receive the images from your manage page.
You may cancel the appointment 3 hours prior to your appointment by logging into your account and selecting the cancel button. Please confirm to delete this order.
Login to your account and click the cancel button for the order in the my listings section. Next, place a new order for your preferred time and date.
Please call the office at 844.883.2483 and our customer service department will inform your photographer of your request.
For your protection and privacy, Fotosold doesn't store or save your credit card information.

What

We accept American Express, Master Card, Visa Card, Discover Card, and Paypal. We don't accept checks.
Please print the invoice which is generated for each listing and it identifies the listing address, quantity of images, invoice total and date.
After you select the cancel button and confirm to delete, then your appointment is deleted from my listings. You do not receive an email.
You will have access to all your orders and images for two years from the data Fotosold photographed the home. You will have access to all your invoices while your account is active.
The 30' pole image is always included in our photo packages.
Fotosold’s discount rewards program is unique in our real estate industry and Fotosold offers discounts of 5%, 10%, 15% & 20%. As you order your photo appointments from Fotosold, your rewards are automatically applied to your Fotosold account. For example, upon your 6th order, you will shall a 5% discount, after your 21st order, you will receive a 10% discount, and the discount is automatically applied to all of your appointments until you hit the next discount level. It’s our way of saying thank you for your loyalty and business.
Fotosold invented the PureView® editing technology, which provides a clear, sharp and realistic image, which closely matches what you see with your own eyes.
The MLS has restrictions on placing branded images or links on your listing pages. Therefore, we offer you an unbranded tour that complies with your MLS guidelines on branding. The unbranded tour will not have our logo and will not have any information other than the information on the property. The branded tour, on the other hand, does have branding on it. You can upload your contact information and even your portrait. The branded virtual tour is for you to use to market the listing as well as yourself.
If you are concerned about the appearance of an image, then please contact us immediately. If we determine that the image is below FOTOSOLD's standards, then we will replace the image at no additional charge. For example, if you received a blurry image, then we will send a photographer back to the property to re-shoot the image at no additional charge. We pride ourselves on the quality of our products so we encourage all of our clients to immediately contact us if there is any concerns.
Fotosold incurs fixed expenses associated with scheduling and photographing every home even if the photographer is returning to a home he or she previously photographed. Fotosold is unable to offer a price reduction for returning to the home.
If the sky is overcast, we can photograph the home since you will receive the same great result with our complimentary blue sky editing technology. If it's a drizzle, then the photographer will photograph the interior and by the time the photographer is ready to photograph the exterior, the rain clouds may have passed through the area. If it's all day rain you will be contacted by the office 1 hour before to re-schedule.

If

If the house is not ready to photograph when the photographer arrives, the photographer will inform the office. The office will issue an invoice for $75 for an on the spot cancellation charge. The charge is to cover the fixed expenses Fotosold has incurred by scheduling and assigning the photographer to this listing.
If you must cancel the appointment when the photographer arrives, the photographer will inform the office. The office will issue an invoice for $75 for an on the spot cancellation charge. The charge is to cover the fixed expenses Fotosold has incurred by scheduling and assigning the photographer to this listing.
Yes, Please confirm that someone has prepared the home for the photographer and he or she can enter the home, then it's not necessary to be present. Our photographer will only photograph the quantity of images ordered. Please type any instructions in the user message section of the order or phone the office. Office : (844) 883-2483
Rely upon Fotosold to photograph your home and don't rely upon the meteorologist since weather conditions change so frequently. Please place an order even if the rain is forecast since the weather conditions will change by the time the photographer arrives.

Can

Yes, Login to your account and choose a image of the yard from a completed order. Next, click the additional green grass order and choose the image(s) you would like us to add green grass too.
No, our editing team can only edit images taken by a Fotosold photographer.
Yes, You select the images you would like to have staged and select one of the five furniture styles. After the two step order process, we will deliver the image of a virtual staged room the next day.
NO, the photographers are experienced and expected to produce premium images for each shot taken and will only take the amount you have ordered. You will always receive the same great result you find on our website.